Location
aguascalientes
Job Type
Full-time
Posted
June 03, 2026
Job Description
Job Title: Servicedesk Agent (Trilingual)
Requirements:
Proficient in Windows OS, Microsoft 365, Active Directory, remote support tools.
Strong communicator with a passion for problem-solving and improving IT service delivery.
Committed to maintaining SLAs and fostering positive user experiences.
Service desk Support L1
English
Portuguese
Spanish
Responsibilities:
Open to a 24 by 7 service coverage.
Troubleshoot and resolve technical issues (hardware, software, network, etc.).
Escalate complex issues to higher-level support teams when necessary.
Monitor and track incidents to ensure timely resolution within SLAs (Service Level Agreements).
Provide first-line support via phone, e-mail, chat.
Assist users with password resets, account unlocks, and access management.
Process standard service requests (e.g., software installations, access permissions, equipment setup).
Take proactive measures to add...
Requirements:
Proficient in Windows OS, Microsoft 365, Active Directory, remote support tools.
Strong communicator with a passion for problem-solving and improving IT service delivery.
Committed to maintaining SLAs and fostering positive user experiences.
Service desk Support L1
English
Portuguese
Spanish
Responsibilities:
Open to a 24 by 7 service coverage.
Troubleshoot and resolve technical issues (hardware, software, network, etc.).
Escalate complex issues to higher-level support teams when necessary.
Monitor and track incidents to ensure timely resolution within SLAs (Service Level Agreements).
Provide first-line support via phone, e-mail, chat.
Assist users with password resets, account unlocks, and access management.
Process standard service requests (e.g., software installations, access permissions, equipment setup).
Take proactive measures to add...