Service Unit Manager – Remote Call Center

**Description**

The Service Unit Manager is responsible for leading and developing a high-performing remote customer service team at CEBT. This role oversees six direct reports and an additional six team members through subordinate leaders. The Service Unit Manager is accountable for workforce planning, employee development, customer service excellence, operational efficiency, and fostering a positive, inclusive team culture. The ideal candidate is a reliable self-starter who responds quickly to business needs, solves complex problems effectively, and builds strong relationships across a diverse and distributed workforce.

**Key Responsibilities**

**Team Leadership & Development**

+ Lead, coach, and develop six direct reports and indirectly support an additional six team members.
+ Foster a culture of accountability, collaboration, engagement, and continuous improvement.
+ Conduct regular one-on-one meetings, performance reviews, and development...