Job Description
Introduction
We in Shimano Spain is looking for a Service Technician to coordinate service, education and technical support to Shimano customers whilst reporting on product performance and feeding back to the Development Teams for future.
The Challenge
Review, register, evaluate and follow up with customer on service and warranty claims according to guidelines.Where possible to repair goods sent in by customers and pass on recommendations for improvements where faults have occurred.Creates and/or delivers training material content in the classroom, online or externally. Answers questions from and give technical support and advice to Shimano customers and fellow colleagues.Ensures the correct organization, administration and reporting is followed for technical documentation, warranty claims, recurring questions and systems.Gather market insights from customer feedback, complaints, questions and when ...