Service team leader

The Service Lead is accountable for the national coordination and execution of post-delivery and after-sales service activities across Lucy Electric South Africa. The role ensures that service delivery is planned, resourced, executed, and reported in line with customer commitments, safety requirements, quality standards, and contractual obligations. The role provides operational leadership to Service Technicians and acts as the primary operational interface between Operations, Sales, Quality & HSE, and customers for service-related activities. The role does not own commercial sales targets but supports customer satisfaction, warranty management, and lifecycle service performance.

The Service Lead operates within the Operations function and reports to the Operations Manager. The role has national scope and is responsible for coordinating service delivery activities across regions and sites, including factory support, site-based commissioning, maintena...