Service Support Coordinator II (Post-Execution and Documentation)

Position Summary

The Service Support Coordinator II is responsible for providing comprehensive administrative and operational support to ensure the efficient and timely delivery of post-execution service activities. This role focuses on supporting Vertiv Internal Field Engineers and third-party service partners by managing service documentation, including service reports and invoices, and ensuring the accurate and timely completion of service jobs. Service Support Coordinator II plays a critical role in overseeing the end-to-end management of the Service Request (SR) life cycle.

Job Responsibilities

• System Knowledge: Proficient in using Oracle EBS Alice to process and investigate Service Requests. Knowledge of Smartsheet and Power Bi to maintain databases, evaluate SR and report
• SR Initiation and Logging: Understand how service requests are generated, captured, and processed accurately in service management platforms
• Stakehold...