Service Support Coordinator

Piovan Group · Fredericksburg, Virginia, United States

Location

Fredericksburg

Job Type

Full-time

Posted

July 02, 2026

Job Description

Job Summary:
Responsible for coordinating and serving as a key liaison between customers, technical support, and management by providing customer service, technical phone support, and service coordination. Utilizes strong organizational and technical aptitude to support aftersales operations, including on-call support, expense review, and interpretation of technical documentation.
ROLE (Job Description)
Maintain the department’s instrument inventory and calibration records for both in-house and field service equipment.
Perform administrative tasks, including opening and managing Service Orders, preparing service reports, and submitting expense documentation to the Accountability Department.
Create SAP tickets for Technical Support requests and assign them to the appropriate Aftersales Group member.
Coordinate with customers by sending the tariff form when a technician intervention is requested.
Manage assigned Service Orders,...
        

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