Service Support - Commercial Service

GEA · Indonesia, Jakarta, Indonesia

Location

Indonesia

Job Type

Full time

Posted

July 03, 2026

Job Description

Responsibilities / Tasks
Key Responsibilities
Coordinate and schedule site visits, maintenance, and repair activities
Arrange travel and accommodation for service engineers
Track job progress and follow up on delays with internal teams
Maintain accurate service records, job logs, and reports
Update and monitor Field Service Management (FSM) systems
Act as the first point of contact for customer inquiries (non-technical)
Log service requests and provide status updates to customers
Track and report on service performance metrics (KPIs)
Support general administration, documentation, and compliance tasks
Technical Requirements
Proficiency in Microsoft Office (Excel, Word, Outlook)
Experience with data entry, reporting, and tracking tools
Familiarity with service coordination systems / FSM tools is a plus
Ability to ma...
        

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