Service Performance Manager

Job Description:

Leonardo UK Ltd is seeking experienced IT Service Managers to work within its Digital Solutions Tech Ops Function to support all aspects of Service Operations Management, focussing on service stability (Incident and Problem Management) and Service Performance (demand, capacity, risk and CSI) in support of delivering Digital Solution services across Leonardo’s business operations in the UK.

This is a hybrid role and will require occasional national travel.

Purpose:

Collaborating with the Leonardo Service Performance Lead and internal and external Service Providers to deliver service performance for Digital Solution services across the UK covering the following key areas;

Performance Management

1. Report on the consolidated budget allocated to Tech Ops
2. Maintain a consolidated Risk Register for Tech Ops
3. Manage and report on capacity, consolidated for all Service Provid...