Service Parts Team Lead

Overview

Our client is seeking a Lead Parts/Service Administrator to oversee Parts and Service operations, drive team performance, and support a high level of customer satisfaction and operational efficiency. This role is a key contributor to profitability and service excellence across parts, service, and warranty functions.

Responsibilities

Leadership & Team Development

• Supervise, train, and mentor parts and service staff
• Ensure consistent and accurate use of ERP systems
• Support team performance, accountability, and process adherence
• Lead training, development, and ongoing coaching initiatives

Customer Service & Sales

• Build and maintain strong customer relationships
• Respond to parts inquiries and orders professionally and efficiently
• Support sales growth through proactive outreach and customer engagement
• Coach team on effective customer com...