Service Operations Manager

ResQ Services Group (RSG) is hiring a Service Operations Manager to establish and scale the company’s operational foundation.

What You’ll Do:

• Coordinate and manage daily service work orders from scheduling through completion
• Communicate with customers regarding service updates, timelines, delays, and next steps
• Dispatch and coordinate technicians across active service calls and preventative maintenance work
• Track open work orders, follow‑ups, estimates, invoices, and parts requirements to ensure timely completion
• Help prioritize emergency, urgent, and time‑sensitive service requests
• Support service documentation, job notes, photos, and work order accuracy through the ResQ platform
• Assist with estimate follow‑up, invoicing coordination, and administrative service workflows
• Help maintain service SLAs, operational consistency, and customer satisfactio...