Service Operation Manager

Job Description

1. Service Operations Management

• Supervise and coordinate daily service operations, including scheduling, dispatching, and monitoring field technicians.
• Ensure timely completion of installation, preventive maintenance, and repair activities.
• Implement standard operating procedures (SOPs) to maintain service quality and efficiency.
• Monitor service KPIs such as turnaround time, response rate, and customer satisfaction.
• Lead, coach, and evaluate service technicians and coordinators.
• Conduct performance reviews and recommend training programs for skill enhancement.
• Foster a positive and collaborative work environment aligned with company values.

3. Customer Relationship Management

• Handle escalated client concerns and ensure prompt resolution.
• Build and maintain strong relationships with clients to promote trust and repeat business...