Service Manager Middle East & EWA

Service Manager – Middle East

Department: Service Division | Reports to: Group Service & Quality Manager | Location: Dubai, UAE

• Develop and implement a sustainable after‑sales service program in the ME EWA region to support commercial strategies.
• Develop service sales to achieve agreed sales and margin targets.
• Develop quality improvement / warranty reduction programs.
• Ensure customer satisfaction on repair times, quality, and costs through service management.
• Maintain and monitor after‑sales KPI’s for service transactions and helpdesk.
• Act as owner and key contact for escalated service and quality issues within the region.
• Understand end‑user, dealer and distributor requirements and implement appropriate actions.
• Manage SBU Service P&L’s and establish systems for warranty reduction and quality improvement.
• Lead management of product liability claim...