Job Description
Description
:Lead Finning UK's Service Operations (20%)
Lead Finning UK's field service operation from our Cannock headquarters, supporting customers across the West Midlands region and key infrastructure projects, including HS2. Manage resources, operational costs and workforce planning to deliver exceptional customer service, strong business performance and sustainable growth. Take ownership of capability and capacity planning to ensure the operation is equipped to meet current and future customer demand.
Drive a High-Performing Service Culture (15%)
Create and lead a service culture centred on customer excellence, collaboration and accountability. Work closely with colleagues across the business to deliver outstanding operational performance while developing an engaged and motivated team focused on continuous improvement.
Deliver Outstanding Customer Experience (20%)
Champion a customer-first approach across ...