Service Manager at Dilawri Group

Lead dynamic service operations at Dilawri Group of Companies as a Service Manager. Drive profitability, enhance customer satisfaction, and oversee technician performance effectively.

The Service Manager role involves managing daily operations and leading a strong team to ensure the highest workmanship standards. You will focus on employee development, financial performance, and customer relations, ensuring compliance with quality and safety standards.

Key Responsibilities:
• Oversee technician performance and service workflow daily
• Achieve craftsman league scores and coach underperformers
• Resolve customer complaints within 48 hours
• Maintain high standards for service department cleanliness
• Conduct annual performance appraisals for service staff

Requirements:
• Proven leadership and mentoring in service environments
• Strong customer service and conflict-resolution skills
• Excellent organiza...