Service Management Lead - ITSM & AI-Driven Ops

A dynamic tech and telecom firm in Kuala Lumpur is seeking a Service Management Lead to oversee SMC and Service Desk teams. The ideal candidate will manage operational readiness and SLA adherence while fostering a high-performance culture. With a strong emphasis on communication in Cantonese and English, this role offers the chance to leverage ITIL certification and operational expertise in a year-long contract, complemented by medical benefits and growth opportunities.
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