Location
Gresham
Job Type
Full-time
Posted
July 04, 2026
Job Description
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
**Job Description**
The Service Experience Studio (SES) is seeking a highly skilled customer experience strategy & journey analyst to support enterprise‑-scale initiatives by diagnosing customer pain points, mapping end‑-to‑-end customer journeys, and translating insights into executive‑-ready business cases.
This role will partner closely with SES leadership and cross‑-functional stakeholders to lead customer journey mapping,...
**Job Description**
The Service Experience Studio (SES) is seeking a highly skilled customer experience strategy & journey analyst to support enterprise‑-scale initiatives by diagnosing customer pain points, mapping end‑-to‑-end customer journeys, and translating insights into executive‑-ready business cases.
This role will partner closely with SES leadership and cross‑-functional stakeholders to lead customer journey mapping,...