Service Executive

Hermes · Hong Kong, Hong Kong Island, Hong Kong

Location
Hong Kong
Job Type
Full-time
Posted
June 29, 2026

Job Description

Responsibilities:
•Greet and interact with customers in a professional manner
•Identify needs, product interest and enquiries of arriving customers
•Reassure customer acknowledge on the timeline, that they will be served by the next available staff
•Ensure sales team members availability and ready to serve the customers
•Handle and manage any potential queue issues, provide amenity to queuing customer if needed
•Arrange and verify walk-in customers' appointment
•Maintain good communication with the team, escort customers entering the store and ensure them without having left unattended
•Provide feedback to in-charge on queue and Tally management
•Update customer appointments throughout the day and record accordingly
•Recognize each VIP customers and greet them by their name
•Serve aftersales and Web-To-Shop customers
•Support cashier job duty when no other available staff
...

Ready to Apply?

Submit your application for Service Executive at Hermes

Apply Now