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Service Excellence Supervisor at Letshego Ghana Savings and Loans Plc

Confidential · Ghana, Ghana, Ghana

Location
Ghana
Job Type
Full-Time
Posted
July 09, 2026

Job Description

To attend to customer queries, complaints, compliments and provide feedback through analysis of the customer service feedback system and face to face interaction with customers to garner the momentum for customer focus and experience


Key Accountabilities

  • Uphold the subsidiary strategic pillar of customer experience

  • Ensure resolution of customer complaints as per the customer care policy and procedure.

  • Liaise between the subsidiary and vendor for the automated customer feedback solution.

  • Identifies opportunities for process improvement by gauging customer reactions to processes and policies.

  • Collaborate with departments on process re-engineering to enhance customer service.

  • Prepare monthly reports on customer service

    • Minimum Job Requirements

  • Degree in Business Admins or its equivalent.
  • Customer Service Management

  • Understanding of operations policies and pro...

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