Service Desk

<p><b><u>Job Summary</u></b></p> <p>Join as a Junior Consultant in the Service Desk team to provide effective IT support and incident management using Jira Service Desk and Windows Server environments</p> <p>Job Description </p> <p>Provide firstlevel IT support and troubleshooting for service desk requests and incidents Utilize Jira Service Desk for ticket management tracking and resolution Support and maintain Windows Server environments ensuring system availability and performance Collaborate with crossfunctional teams to escalate and resolve technical issues efficiently Maintain accurate documentation of incidents solutions and procedures Assist in monitoring service desk metrics and contribute to continuous service improvement Participate in knowledge sharing and training initiatives within the service desk team</p> <p>Roles and Responsibilities </p> <p>Respond promptly to service desk ticke...