Service Desk Technician | Temporary

Service Desk Technician | Temporary

Amsterdam, reference 2026-00872

Job description

The employee will handle end-user support and service requests, with a strong focus on adaptability, self-management, and excellent customer service. This role requires advanced troubleshooting skills (Tier II), particularly in networking and wireless issues, and the ability to prioritize and respond to diverse service requests. The technician must work independently in a flexible environment while collaborating effectively with both onsite and remote employees across multiple regions.
What will you do?

Provide initial triage and second-level IT support for all incoming end-user incidents and service desk ticket requests and calls related to the EMEA region (150 users; 8 countries). Primary responsibilities include handling standard break/fix issues, move/add/change (MAC) requests, and device management and access control ...