Service Desk Technician

**Req ID:** RQ224004
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph
**Public Trust/Other Required:** SSBI (T5)
**Job Family:** IT Infrastructure and Operations
**Skills:**
Customer Service,Microsoft Active Directory Management,Microsoft Windows,Security Requirements,Troubleshooting
**Certifications:**
CompTIA Security+ CE | CompTIA - CompTIA
**Experience:**
2 + years of related experience
**US Citizenship Required:**
Yes

**Job Description:**

The **Service Desk Technician** specializes in identifying and diagnosing issues and problems. Serves as the point of contact to support service users and customers reporting issues, requesting information, access or other services. Specializes in delivering customer service through multiple channels including human, digital, self-service and automated tools. Supports problem identification and resolution. Has the ability to identif...