Location
Mumbai
Job Type
Full-time
Posted
June 20, 2026
Job Description
This job is with Cornerstone OnDemand, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
The Service Desk Technician provides first-level technical support to Cornerstone OnDemand employees across global locations. This role is responsible for troubleshooting and resolving end-user issues related to hardware, software, access, and enterprise applications. The technician will use ServiceNow to manage incidents and service requests while collaborating closely with senior IT team members to maintain a stable and secure technology environment.
In this role you will...
End-User Support (Tier 1 / Level 1)
Serve as the first point of contact for incoming IT support incidents via phone, email, chat, or ServiceNow.
Provide technical troubleshooting and resolution for:
Windows 11 operating system
Office 365 suite (Outlook, Word, Excel, SharePoint, OneD...
The Service Desk Technician provides first-level technical support to Cornerstone OnDemand employees across global locations. This role is responsible for troubleshooting and resolving end-user issues related to hardware, software, access, and enterprise applications. The technician will use ServiceNow to manage incidents and service requests while collaborating closely with senior IT team members to maintain a stable and secure technology environment.
In this role you will...
End-User Support (Tier 1 / Level 1)
Serve as the first point of contact for incoming IT support incidents via phone, email, chat, or ServiceNow.
Provide technical troubleshooting and resolution for:
Windows 11 operating system
Office 365 suite (Outlook, Word, Excel, SharePoint, OneD...
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