Service Desk Team Lead

Get Staffed Online Recruitment Limited · Ringwood, England, United Kingdom

Location

Ringwood

Job Type

Full Time

Posted

July 11, 2026

Job Description

Service Desk Team Lead
Location: Ringwood, Hampshire

Salary: £27k – £29k DOE + Benefits + Company Profit Share

Hours: 37.5 hours per week

The Role:
Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers.

You will be managing the incident and request lifecycle.

Assist with operational Service Desk cover during busy periods.

Identifying and reporting escalations and major incidents.

Monitoring and reporting of service desk activity.

Feeding in new and innovative ideas.

Managing a team of Service Desk Technicians.
Skills and Experience:

To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment.

You will also demonstrate:
Accountability and responsibility for your worklo...

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