Service Desk Specialist

METRO LOGISTICS · Szczecin, West Pomeranian Voivodeship, Poland

Location
Szczecin
Job Type
Full-time
Posted
July 17, 2026

Job Description

Company Description

We are the METRO Global Solution Center! Our motto, We make it count, reflects our belief that accounting is more than just numbers - it's about creating impactful solutions, driving meaningful change, and always counting for more. As a proud member of the METRO/MAKRO family, a leading international wholesaler with over 86,000 employees across 30+ countries, we are committed to excellence and innovation. Our inclusive and diverse community promotes collaboration, personal development, and dedication to achieving our goals together. 

Join our team and experience the spirit of We make it count.

Job Description

General duties:

  • 1st level of support for system users in resolving requests
  • Ticket queue management in the Jira system
  • Cooperation with customers within METRO group (it's not a call center)
  • Timely data entry into the system in accordance with the designated SLA level
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