Service Desk Specialist (Mossel Bay)

Description
SSK currently has two career opportunities available in its Business Architecture Department in Mossel Bay. The Service Desk Specialist provides IT support to internal users across multiple business centres. This role focuses on delivering high-quality service, ensuring the timely resolution of incidents and service requests, and maintaining clear and consistent communication. The specialist also contributes to continuous improvement initiatives within service delivery processes and tools.
Responsibilities
Log, categorize, and prioritize incidents and service requests in accordance with SLAs.
Diagnose and resolve technical issues, escalating when necessary.
Maintain timely and professional communication with users.
Follow up on open tickets and confirm user satisfaction before closure.
Produce high-quality documentation and adhere to internal communication.
Use and update the Service Management System (e.g., ConnectWise) consistently.
Gen...