Job Description
Purpose of the role
The Service Desk Specialist is a supportive role which is focussed on the technical expertise required to develop and enhance knowledge within service desk teams. With key focus on complex tickets and ensuring knowledge transfer as part of the continuous development activity required to provide a best-in-class service to our customers. The role will support technical training, knowledge article production and innovative drive to deliver technical improvement, in line with good customer experience to support first-time resolution and fulfilment activity. The Service Desk Specialist will also be required to get involved in integration of new products and services and work cross functionally to drive business improvements across both service and operations.
As ambassadors of service, we are Wavenet’s first line of communication and contact with customers, partners and suppliers meaning this role must exem...