Job Description
Requisition Number: 105162
Job Title: Senior Service Desk Technician
Position Overview: We are seeking dedicated and skilled Senior Service Desk Technicians to join our team. This role serves as a bridge between basic Service Desk support and more advanced technical troubleshooting, focusing on resolving moderately complex issues that would otherwise escalate to Level 2 Field Services or specialized technical teams. The ideal candidate will have a strong technical background, excellent customer service skills, and the ability to work collaboratively in a dynamic environment.
Key Responsibilities:
Technical Support:
Troubleshoot hardware and software issues, including Microsoft OS, Office 365, email clients, and peripherals.
Resolve password resets, user access issues, and basic network connectivity problems.
Use remote tools (e.g., Bomgar, RDP, DEX, ServiceNow) for diagnosis and resolution.
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