Service Desk Frontline Technician

We are looking for a Service Desk Frontline Technician for our client who meets the following criteria:

• Language: Bilingual (English & French).
• Security Clearance: Secret.
• Location of Work: On-Site at Ottawa.
• Mandatory requirements:
  • Must have a university degree or college diploma in a technology-related field
  • Must have a minimum of four (4) years of recent demonstrated IT experience
  • Must have a minimum of three (3) years of recent demonstrated experience in second-level IT service desk support within an operations environment, including both remote and deskside technical support
  • Must have a demonstrated experience analyzing, troubleshooting, resolving, and documenting technical issues and service requests related to desktop and laptop systems, peripherals, and end‑user software, in support of incident and problem management processes. Demonstrated advanced Microsoft knowledge and experience in de...