Location
randburg
Job Type
Full-time
Posted
July 12, 2026
Job Description
Our client is looking for a skilled Service Desk Engineer (L2) to join their dynamic IT support team. This role is ideal for an experienced support professional who thrives in an SLA‑driven environment, enjoys resolving complex technical issues, and is ready to take ownership of escalations while supporting a diverse user base.
What’s in It for You?
Opportunity to work in a high-performance IT environment
Exposure to enterprise systems and modern technologies
Clear career progression into Infrastructure, Networking, or Systems Administration
Collaborative and supportive team culture
Key Responsibilities
Provide second‑line technical support for escalated incidents and service requests
Troubleshoot issues across Windows environments, Microsoft 365, and networking
Ensure tickets are resolved within agreed SLA timelines
Support end‑users via remote tools, calls, and onsite assistance when required
Manage user accounts, permissions, and access (A...
What’s in It for You?
Opportunity to work in a high-performance IT environment
Exposure to enterprise systems and modern technologies
Clear career progression into Infrastructure, Networking, or Systems Administration
Collaborative and supportive team culture
Key Responsibilities
Provide second‑line technical support for escalated incidents and service requests
Troubleshoot issues across Windows environments, Microsoft 365, and networking
Ensure tickets are resolved within agreed SLA timelines
Support end‑users via remote tools, calls, and onsite assistance when required
Manage user accounts, permissions, and access (A...