Location
rio de janeiro
Job Type
Full-time
Posted
July 18, 2026
Job Description
**votre rôle**:
To provide professional technical support to customers from Orange Business.
- Monitor and proactively respond and communicate to alerts and events detection, avoiding/mitigating services disruptions and business impacts to customers
- Register in an electronic ticket system any support information, intervention and interaction with Orange's customers, internal teams and partners
- Perform technical diagnostics and refer issues to correct entities to enable fixing actions of services and technologies from Orange
- Provide status and updates to customers in accordance with performance targets established according to internal procedures.
- Ensure the necessary engagement and support from responsible fixing agencies responsible for technical internvetions and service restoration
- Follow escalations guidelines observing company procedures to ensure all matters are handled with the right level of priority. To undertake any other reasonable task as assi...
To provide professional technical support to customers from Orange Business.
- Monitor and proactively respond and communicate to alerts and events detection, avoiding/mitigating services disruptions and business impacts to customers
- Register in an electronic ticket system any support information, intervention and interaction with Orange's customers, internal teams and partners
- Perform technical diagnostics and refer issues to correct entities to enable fixing actions of services and technologies from Orange
- Provide status and updates to customers in accordance with performance targets established according to internal procedures.
- Ensure the necessary engagement and support from responsible fixing agencies responsible for technical internvetions and service restoration
- Follow escalations guidelines observing company procedures to ensure all matters are handled with the right level of priority. To undertake any other reasonable task as assi...