Service Desk Analyst (NSW)

Take personal ownership of tickets and customer outcomes.

Represent the D&T service function with professionalism, empathy, and urgency.

Adhere to cyber, privacy, and compliance standards in all support activities.

Contribute to a positive, collaborative, and knowledge-sharing team culture.

Participate in onboarding and peer mentoring of new Service Desk colleagues.

Support the implementation of service improvement initiatives as directed by leadership.

Follow processes aligned to SVHA’s digital and clinical service objectives.

Provide timely, clear, and respectful communication with end users.

Build strong relationships with clinical, corporate, and technical s...