Location
london
Job Type
Full-time
Posted
June 30, 2026
Job Description
Steamship Mutual is a P&I insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.
Overall Job Purpose
The analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company. You will be providing predominantly second line technical support on an IT Service Desk to end-users, as well as supporting IT operations.
Responsibilities
- Technical Support
- Provide up to second line technical support to end users via email and phone.
- Troubleshoot and resolve hardware, software, and network related issues.
- Ensure excellent customer service and communication throughout the support process.
- Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed.
- Incident Management ...