Service Desk Analyst L2

FalconSmartIT · Aberdeen, Scotland, United Kingdom

Location
Aberdeen
Job Type
Full-time
Posted
June 23, 2026

Job Description

Job Role: Service Desk Analyst L2

Location: Aberdeen, UK

Job Type: FTE


Job Description -


  • Graduate with Minimum 3+ years of experience in service Desk
  • Excellent communication and conversation skills in English with a Versant Score of 70
  • Good Knowledge of Incident, Change and Problem Management
  • Manage Service Desk activities, including:
  • Owning overall responsibility for Incident and Service Request process handling on the Service Desk
  • Liaise with the Service Manager
  • Help with the development and issuance of Service Desk Operational Reports
  • Driving automation ...

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