Service Desk Analyst

Role: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 4 to 6 Yrs. Location: Bangalore Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7) Good-to-Have ITIL Knowledge Understanding and knowledge on IT Infrastructure. Role descriptions / Expectations from the Role Following are the roles and responsibilities of Service Desk Analyst Act as Single point of contact as Customer Global Service Desk A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also ...