Location
Jamnagar
Job Type
Full-time
Posted
June 20, 2026
Job Description
Service Desk Analyst
Experience: 1 to 5 Years
Location: Jamnagar
Mode: Work From Office.
Role Overview: The Level 1 Engineer will serve as the first point of contact for end users seeking technical assistance. This role focuses on troubleshooting computer hardware, software, and application issues while providing exceptional customer experience
Key Responsibilities:
Landscape highlights:
Scope elements: Installation, configuration, break/fix, preventive maintenance, patching, antivirus management, backups/restoration, asset CMDB management, and SOP upkeep.
Helpdesk: Telephonic/web-based, 24×7×365; single-window for all IT/MES requests; integration with e-helpdesk (MITS/other).
Scope summary
MES End-User Compute L1/L2 Support (24×7×365)
Field support for the full list of client/printing devices and peripherals
Installations, configuration, upgrades/patches, break/fix, preventive maintenance, and backup/restoration workflows
Anti-Virus console opera...
Experience: 1 to 5 Years
Location: Jamnagar
Mode: Work From Office.
Role Overview: The Level 1 Engineer will serve as the first point of contact for end users seeking technical assistance. This role focuses on troubleshooting computer hardware, software, and application issues while providing exceptional customer experience
Key Responsibilities:
Landscape highlights:
Scope elements: Installation, configuration, break/fix, preventive maintenance, patching, antivirus management, backups/restoration, asset CMDB management, and SOP upkeep.
Helpdesk: Telephonic/web-based, 24×7×365; single-window for all IT/MES requests; integration with e-helpdesk (MITS/other).
Scope summary
MES End-User Compute L1/L2 Support (24×7×365)
Field support for the full list of client/printing devices and peripherals
Installations, configuration, upgrades/patches, break/fix, preventive maintenance, and backup/restoration workflows
Anti-Virus console opera...