Location
Houston
Job Type
Full-time
Posted
July 08, 2026
Job Description
Job Description
The Service Desk Analyst 3 is an IT support professional with technical capability to resolve IT related issues via email, phone, remote access and in person.
Logging and processing support calls, emails, and service requests
Participate in an onsite rotation to ensure that we have hands-on Desktop Support coverage throughout business hours
Resolving access related problems such as password, account lockouts etc
Setting up accounts for staff and approved contractors, ensuring that they know how to log in
Respond to, investigate diagnose and resolve software issues raised on ServiceDeskMaintaining records for assets such as Hardware, software licenses, consumables and other supplies
Perform employee desk moves, hardware teardowns and buildups (Install, Move, Add, Change) as assigned based upon effective dates and time requirements designated by the business
• Build and install employee computer equipment & perfo...
The Service Desk Analyst 3 is an IT support professional with technical capability to resolve IT related issues via email, phone, remote access and in person.
Logging and processing support calls, emails, and service requests
Participate in an onsite rotation to ensure that we have hands-on Desktop Support coverage throughout business hours
Resolving access related problems such as password, account lockouts etc
Setting up accounts for staff and approved contractors, ensuring that they know how to log in
Respond to, investigate diagnose and resolve software issues raised on ServiceDeskMaintaining records for assets such as Hardware, software licenses, consumables and other supplies
Perform employee desk moves, hardware teardowns and buildups (Install, Move, Add, Change) as assigned based upon effective dates and time requirements designated by the business
• Build and install employee computer equipment & perfo...