Service Desk Analyst

Job Expectations:

• Position Type: Experienced - Mid/Senior
• Employment Type: Full-Time, Permanent (Direct Hire)
• Work Setup & Location: Fully Onsite - IT Park, Cebu City
• Work Schedule: Weekdays; Night/Rotating Shift
• Number of Headcounts: 10+ FTEs Available
• Industry: IT Consulting & Services (BPO)

About the Job

We are looking for a Clinical Service Desk Analyst to join our client's team and provide technical support for healthcare and clinical applications. In this role, you will assist clinicians in resolving IT issues that impact patient care, support electronic health record (EHR) systems, and ensure timely resolution of incidents. You will work closely with clinical staff, IT teams, and vendors to deliver high-quality support while maintaining compliance with healthcare standards and service level agreements.

Key Responsibilities:

• Prov...