Service Desk Agent (Ciudad Juárez)

SECTION I: GENERAL SUMMARYBRP offers a career opportunity as Service Desk Agent; customer oriented, goodcollaboration with teammates, experience working with multi-functional teams, problem solving and analytical mindset.
Tickets resolution following IT Operation Model.SECTION II: EXPERIENCE AND EDUCATIONComputer Science education technical or bachelor degree0-1 years of experience configuring, building or troubleshooting computers, printers, scannersEnglish (Speaking 50%, Writing 70%, Reading 90%)SECTION III: KNOWLEDGE, SKILLS AND CERTIFICATIONSUnit and a services-oriented (make our culture unique, use our values: Passion, Drive, Ingenuity, Trust)Good teammate (attend meetings, collaborate, Maintain good relationship with colleagues)Multi-taskingComputer troubleshootingAvailability to work on the day shift, evening shift, and night shiftFollow communication protocols to report emergency ticket statusPunctualitySECTION IV: MAIN TASKS AND RESPONSIBILITIESRegular end user support ...