Service Desk Advisor - 4 days on 4 days off

Responsibilities

• Answer all incoming calls and email promptly, confidently and professionally in accordance to call handling and quality targets.
• Accurately process reactive, planned and statutory compliance tasks.
• To action reactive requests from our client base and log all requests on our in-house computer system.
• To liaise with site‑based engineers and field‑based facility managers to action requests as necessary.
• To liaise with sub‑contractors to attend site to repair faults and raise appropriate purchase orders as required.
• To be proactive in ensuring that all requests are completed within a reasonable time frame and that the correct process flow has been adhered to.
• To be proactive in chasing job closures for client sites and to close down reactive requests that have been completed by our internal resources and sub‑contractors.
• To ensure that timeframes are adhered to in relation to servic...