Job Description
ACG_3666_JOB Our client is looking for a talented candidate to support service designer, including:
1. Position OverviewWe are seeking a Senior ServiceDesigner to join a large-scale retail banking transformation program delivered
for a major Vietnamese bank in partnership with a leading consulting firm. The
role designs end-to-end service experiences for retail lending products,
spanning secured products (Mortgage, Business Loan) and unsecured products
(Personal Loan, Overdraft, Credit Card).
Embedded in the Customer Journey
workstream and working onsite alongside the consulting partner and the Client's
teams, the Service Designer turns customer needs and business goals into
seamless, high-touch and high-tech journeys, delivered through an Agile,
squad-based model focused on MVP journeys with measurable commercial impact.
2. Key Responsibilities
Service
Design & Journey Mapping
• Design end-to-end service...