Service Design Manager - On-site Abu Dhabi - Octopus by RTG (5 months contract) at Robusta

Service Design Manager (On-site, Abu Dhabi) – 5 months contract

Location: Abu Dhabi, United Arab Emirates

We are seeking an experienced and strategic Service Design Manager to join our Experience Design team. In this leadership role you will drive the design and transformation of end-to-end services that seamlessly connect digital, physical, and human touchpoints. You will lead service design initiatives, mentor team members, and partner with clients and stakeholders to deliver innovative, customer‑centric solutions that create measurable business impact.

Responsibilities

• Lead and manage service design engagements across multiple client projects and industries.
• Define and drive service design strategies that align customer needs with business objectives.
• Conduct and oversee qualitative and quantitative research to identify customer needs, pain points, behaviors, and opportunities.
• Develop and validate service bluepri...