Location
toronto
Job Type
Full-time
Posted
July 16, 2026
Job Description
Join Maple as a Service Design and Delivery Manager, focusing on elevated operational excellence in virtual healthcare. This hybrid opportunity combines clinical insight with product execution.
As part of the Clinical and Customer Support Operations team, you will enhance service delivery by creating scalable workflows that meet the needs of patients and practitioners. Your role includes guiding service rollout, improving usability with AI tools, and bridging gaps between strategy and execution. Expect to manage key initiatives that directly affect service quality in a fast-paced health tech landscape.
Key Responsibilities:
• Create and refine practitioner-facing processes
• Ensure smooth adoption of new features
• Collaborate with teams for quality service coherence
• Conduct workflow audits for continual improvement
• Gather user feedback for service iteration
Requirements:
• At least three years of experience...
As part of the Clinical and Customer Support Operations team, you will enhance service delivery by creating scalable workflows that meet the needs of patients and practitioners. Your role includes guiding service rollout, improving usability with AI tools, and bridging gaps between strategy and execution. Expect to manage key initiatives that directly affect service quality in a fast-paced health tech landscape.
Key Responsibilities:
• Create and refine practitioner-facing processes
• Ensure smooth adoption of new features
• Collaborate with teams for quality service coherence
• Conduct workflow audits for continual improvement
• Gather user feedback for service iteration
Requirements:
• At least three years of experience...