Job Description
Role Overview
We’re looking for a Service Design Lead to help shape and refine Nest’s end‑to‑end services and digital experience. You’ll apply human‑centred design and strategic thinking to bring clarity to complex journeys across multiple channels, ensuring they feel coherent, inclusive and grounded in real customer insight.
You’ll work closely with product, design, technology and proposition teams to embed evidence‑based design and customer‑led thinking into how we define, design and deliver solutions. If you’re motivated by meaningful purpose, passionate about human‑centred design, and skilled at bringing clarity to complexity and shaping future‑focused CX and services, we’d love to hear from you. Don’t worry if you think you don’t have all the key skills— it might be worth taking the few minutes to apply as we’re good at spotting potential and offer a generous training budget.
Deliverables
- Analyse, define and improve end‑to‑end custom...