Service Design Architect

How you'll help us live our purpose We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too join our Customer Change & Business Readiness team as Service Architect. How you'll make a difference You'll develop and apply service design architecture components, including standards, patterns, principles and end-to-end service models, to bring the Society's customer and colleague experience ambition to life. You'll ensure services are consistent, coherent and human-centred, and inclusive, accessible and equitable by design for a diverse customer base. Working above individual journeys, you'll define and orchestrate service design frameworks and artefacts that enable Service Designers to create services that are simple, personal and human, while remaining ope...