Service Delivery Reporting Specialist

William Hill · Parañaque, Metro Manila, Philippines

Location

Parañaque

Job Type

Full-time

Posted

July 01, 2026

Job Description

            Job description What you will be doing:
The Service Delivery Reporting Specialist shall be part of the Manila Finance Shared Service Center Service Enablement Team whose purpose is to strengthen delivery, quality, control and transformation across all Service Delivery Towers.
The focus of this colleague is to deliver a high performing SSC operations by driving service excellence, enabling people capability and leading transformation initiatives.
Key Functions are as follows:
Service Management
Operational performance management (KPIs, SLAs, escalations)
Business reviews and service reporting
Stakeholder engagement and feedback channels
Continuous service improvement initiatives
Transformation & Program Delivery
Standardisation and process optimisation initiatives
People & Capability
Workforce planning and capacity modelling
Skills and capability t...
        

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