Location
Stuttgart
Job Type
Full-time
Posted
June 24, 2026
Job Description
Service Delivery Manager – Job Description
Job Title: Service Delivery Manager
Location: [Stuttgart)
Employment Type: Full-Time
Job Summary
We are seeking an experienced Service Delivery Manager to oversee the delivery of IT services to clients, ensuring high levels of customer satisfaction, operational efficiency, and compliance with SLAs. The ideal candidate will act as the primary point of contact for service-related matters, manage stakeholder relationships, and drive continuous service improvement initiatives.
Key Responsibilities
- Manage end-to-end service delivery for assigned clients/accounts.
- Ensure compliance with Service Level Agreements (SLAs), KPIs, and contractual obligations.
- Act as the primary escalation point for service-related issues and incidents.
- Conduct regular service review meetings with customers and internal stakeholders.
- Mo...