Location
Southwick, Hampshire
Job Type
Full-time
Posted
July 01, 2026
Job Description
Job Description
Job Title: NDH(D) Service Delivery Manager
Contract: 12-month contract (potential for extension)
Security: SC required or ability to obtain
Purpose of the Role
The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL v3 and Defence/public-sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS) leadership. This role will require an on-site presence at HMNB Portsmouth but could be hybrid, subject to the agreement of the successful candidate and the wider NDH(D) team.
Key Responsibilities
Service Operations
Support day-to-day service delivery across Incident, Problem, Change, and other ITIL-aligned Service ...
Job Title: NDH(D) Service Delivery Manager
Contract: 12-month contract (potential for extension)
Security: SC required or ability to obtain
Purpose of the Role
The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL v3 and Defence/public-sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS) leadership. This role will require an on-site presence at HMNB Portsmouth but could be hybrid, subject to the agreement of the successful candidate and the wider NDH(D) team.
Key Responsibilities
Service Operations
Support day-to-day service delivery across Incident, Problem, Change, and other ITIL-aligned Service ...