Location
singapore
Job Type
Full-time
Posted
June 30, 2026
Job Description
Responsibilities Service Operations & Delivery
- Manage day-to-day BAU operations for biometric applications, systems and related infrastructure.
- Ensure system availability, operational stability, and compliance with SLA/KPI requirements.
- Coordinate and monitor support activities across multiple support teams, vendors, and stakeholders.
- Lead operational reviews and service governance meetings with customers.
- Lead major incident handling, troubleshooting coordination, and service recovery activities.
- Drive root cause analysis (RCA) and ensure proper corrective and preventive actions are implemented.
- Coordinate with technical teams for incident investigation, log analysis, and escalation management.
- Track incident trends and recommend improvement actions to reduce recurring issues.
- Act as the...
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