Service Delivery Manager (Quebec City)

Job Title

Bilingual Service Delivery Manager (Eng. + French)

Location

Montreal, QC

Work Arrangement

Hybrid (3 Day WFO/ Week)

Employment Type

Contract

Duration

12 months

Domain

BFSI

Pay Rate

CAD 68-70/hour (Incorporated)

Application Deadline

June 25, 2026

SKILLS REQUIRED

• 8+ years of overall IT experience, with at least 4 years in a Service Delivery Management role.
• Strong background in Azure Cloud Infrastructure (IaaS & PaaS) operations and governance.
• Experience handling onsite–offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in both English and French (spoken and written).
• Robust understanding of ITIL processes (Incident, Problem, Change, and Service Request Management).
• Experience in customer relationship management and managing service e...