Service Delivery Manager

Job Description We are looking for an experienced professional with a strong Facilities Management (FM) background, ideally with a Hard FM or technical bias, who can lead multi-service teams within a small account environment. You will leverage a deep understanding of the customer’s business to create value, while supporting customer retention and growth. Key Responsibilities Oversee full site operations, ensuring delivery against KPIs, SLAs, and service performance standards Ensure compliance with all operational, service, and HSEQ requirements, including safe systems of work Lead and manage engineering and cleaning teams, including staffing structures and resource allocation Drive adherence to OPF and service excellence standards Take ownership of cost control, including labour and resource utilisation Manage budgets and support P&L performance Act as the Senior Point of Contact for client and internal stakeholders Maintain structured account management practices, including CRM usage...